At Gracira Daily Avenue, customer satisfaction is our top priority. If you aren’t fully satisfied with your purchase, we are here to help. Please review the details below to understand our refund and return process.
Eligibility for Returns & Refunds
- Refunds or exchanges are available for most items within 7 days of receiving your order.
- Items must be unused, in original packaging, and accompanied by the official receipt or proof of purchase.
- Perishable goods (fruits, vegetables, fresh meat, etc.) must be reported within 24 hours of delivery for eligibility.
How to Request a Refund or Exchange
- Contact us by email at info@graciradaily.shop or call +63 946 767 5275 within the eligibility period.
- Provide your order number, product details, and the reason for your request.
- Our team will guide you on the next steps and verify the details with you.
Processing Your Refund
- Approved refunds will be processed within 5-7 business days after confirmation.
- Refunds are issued via your original payment method (GCash, Maya, bank transfer, etc.).
- If your order was paid by cash on delivery, we will coordinate with you for the most convenient refund process.
Important Notes
- Shipping fees are non-refundable unless the return is due to an error on our part.
- We reserve the right to deny returns that do not meet our policy conditions.
- Sale items, special orders, or bulk items may be non-refundable. Please check with our staff for clarification.
We value your trust in Gracira Daily Avenue. If you have questions or concerns about your order, please reach out to us anytime at info@graciradaily.shop or +63 946 767 5275.